Customer Experience

Driven by corporate initiatives such as Reliability Centred Maintenance, Operational Excellence, Knowledge Management and Total Quality Management, and to complement the benefits starting to be realised by the implementation of Plant Maintenance, Asset Management and Asset Life Cycle tools, an increasing number of companies in the process industries are starting to recognise the value of the field operator as a source of information and data critical to the improvement and enhancement of operational efficiency, cost reduction and safe operation.

" The Singapore Refinery reports an 88% reduction in pump failures in the first year for savings of approximately $500,000 on this single asset category "

ExxonMobil
 

" ... improved MTBF from 22 to 42 months on pumps "

  Lyondell­Citgo Refining Company, LP
 

"Mobile Technology and Work Process Improvements Software brings forth a new era for the field worker; an era where field operators are elevated in importance as a critical frontline defense to protect the plant´s assets and improve the bottom line performance of the company"
CIO Global Refining, Chevron
 

" ... 4 to 6 month payback. "

TransAlta  

" Over a 12-month period the early detection of equipment failures was recorded and a monetary value assigned.. Over $558,000 in savings and maintenance avoidance was identified "

Valero Energy Corporation